Remote Support Terms and Conditions
1. Agreement to Terms By accepting remote support services (the "Services") from Nhior IT Solutions ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to these Remote Support Terms and Conditions (the "Terms"). If you do not agree to these Terms, you must not accept the Services.
2. Service Description The Services entail remote troubleshooting, maintenance, and general support activities for software, hardware, or both, provided over the Internet. The scope of Services shall be determined by us at our sole discretion and may vary by case.
3. Customer Consent and Access a. You grant us the right to remotely access your computer systems, devices, and related software as necessary to perform the Services. b. You must ensure that you have all necessary rights and permissions for us to access and manipulate your systems and software. c. You acknowledge that our access and provision of Services depend on your full cooperation and the accuracy of the information you provide.
4. Service Hours Services are provided during our standard business hours, unless otherwise agreed upon. These hours are subject to change.
5. Fees and Payment a. Fees for the Services will be provided to you prior to service initiation and will be billed according to the terms agreed upon. b. Payment is due upon receipt of invoice, unless otherwise agreed. Late payments may incur additional charges.
6. Confidentiality We will maintain the confidentiality of your information and will not disclose it to third parties without your consent, except as required by law.
7. Data Backup You are responsible for backing up all data on your systems before allowing us to perform the Services. We are not responsible for loss of data or information during the service process.
8. Limitation of Liability a. Our total liability to you for any damages related to the Services, whether based on warranty, contract, tort, or any other legal theory, is limited to the amount paid by you for the Services. b. We are not liable for any indirect, special, incidental, or consequential damages, including but not limited to, loss of profits, data, or use.
9. Warranty Disclaimer The Services are provided "as is" and we specifically disclaim all warranties, whether express, implied, or statutory, including but not limited to, warranties of merchantability and fitness for a particular purpose.
10. Termination Either party may terminate the Services with or without cause upon providing written notice to the other party.
11. Modifications to Terms We reserve the right to modify these Terms at any time. Your continued use of the Services after any modification signifies your acceptance of the updated Terms.
12. Governing Law These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without giving effect to any principles of conflicts of law.
13. Dispute Resolution Any disputes arising out of or related to these Terms or the Services shall be resolved through final and binding arbitration under the rules of [Arbitration Association] in [Location].
14. General Provisions a. These Terms constitute the entire agreement between you and us regarding the Services and supersede all prior agreements. b. If any part of these Terms is held to be invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect.
Contact Us If you have any questions about these Terms, please contact us at nhior.it@gmail.com.
Nhior IT Solutions reserves the right to change or update these Terms at any time without prior notice. Your continued use of the Services after any changes indicates your agreement to the changes.
Remote Support refers to a technical assistance service provided to users or customers from a remote location. Instead of a technician or support staff physically visiting the user's location, remote support allows them to access and troubleshoot the user's computer, software, or other devices over the Internet. This is typically done using specialized software that enables the technician to view the user's screen, control their mouse and keyboard inputs, and diagnose and resolve technical issues remotely.