Helpdesk Support Technician
As a Helpdesk Support Technician, our primary responsibility is to provide technical support and assistance to end-users who are experiencing issues with their computer systems, software applications, or other technology-related problems. Here's a breakdown of what you typically do in this role:
- Receiving and Recording Requests: You receive support requests from end-users through various channels like phone calls, emails, or ticketing systems.
- Troubleshooting and Problem Diagnosis: You use your technical expertise and problem-solving skills to identify the root cause of the reported issue. This involves asking probing questions to gather more information, analyzing error messages, and using appropriate troubleshooting techniques and tools.
- Providing Technical Assistance: Once you have diagnosed the problem, you guide the user through the necessary steps to resolve it. This could involve providing step-by-step instructions, walking them through software settings, or remotely accessing their system to perform troubleshooting actions.
- Escalation and Collaboration: If you encounter a complex or unresolved issue, you may need to escalate it to a higher level of support, such as a senior technician, network administrator, or specialized team. Effective communication and collaboration with other IT professionals is crucial to ensure prompt and accurate resolution.
- Documentation and Knowledge Base: It's important to maintain accurate documentation of support incidents, including the problem description, troubleshooting steps taken, and the resolution provided.
- Hardware and Software Support: You assist users with a wide range of hardware and software-related problems. This can include installing or configuring software applications, diagnosing and fixing hardware malfunctions, troubleshooting connectivity issues, or providing guidance on using specific tools or features.
We can support you this using remote application
- Installing and configuring computer hardware, software, systems, networks & printers.
- Setting up new AD, DCP, DNS and Group Policy.
- Repairing and replacing faulty, printers, computer, and network components.
- Troubleshooting hardware and software issues trhough remote
Please call us or send a message using whatsapp if you need our services
